In order to avoid losing this screw, we made it captive. When you unscrew, you will feel that the screw will get fully free. This indicates that it is completely unscrewed!
Once your Keypad is well installed in its back cover, you can slide up the front face by a few millimeters, but you can only reassemble it completely by screwing the screw at the bottom of the front face.
This is probably due to a bad installation in the back cover. Unscrew and take out the front face from the back cover. Then replace again, making sure to follow the instructions carefully. If the front face is in place, it should be at the same height as the flaps of the back cover. Do not forget to screw the screw to complete the installation.
When multiple false code attempts (15 false attempts), the keypad indicates an error feedback during 2min and no longer takes any tries into account.
You must then wait until the end of the 2 minutes to try again. Warning, another false attempt will restart the blockage for 2min. The only way out of this loop is to enter the correct code.
If you can’t remember your code, you can reset your keypad in factory configuration via the reset button for 7s. You will then need to reset your password and pair again your equipment.
When the battery button of your keypad is almost empty, we turn off the sound to save it as long as possible. If by changing the battery button, the problem is not solved, then it may come from a defect in your product.
Related Question: What is the battery button needed for my keypad ?
To reactivate the sound of the keypad do the procedure again
Related Question: I can’t put the sound on my Keypad or it goes off by itself?
The Keypad 2 IO PREMIUM PRO has a back cover in steel which gives it more robustness and design value.
Act for Green® is Somfy's voluntary initiative eco-designed product.
The keypad is qualified to work with Somfy motor under io or RTS protocol depending on the version of your keypad.
To ensure compatibility with your installation, you must check that your motor is under the same protocol as your keypad and that it’s compatible with sequential mode. Check the instruction manual of your motorization in order to get that information.
When you reset your product, your keypad returns to factory configuration. It is no longer paired to your equipment, the master code becomes the default (default code: 0000) and the secondary codes are erased.
Related question: How to reset my Keypad?
The Keypad only accepts 4 to 6 digits codes to assure a good level of security
There is no dedicated feedback for a low battery. However, if your keypad has sound activated, the sound will automatically be turned off to save your battery as long as possible.
Related question: What is the battery button needed for my Keypad ?
The Keypad does not work on engines that are not under RTS or io.
The Keypad is working only by radio protocol.
The Keypad is working with a battery button 3V CR2450.
It is a battery button 3V CR2450.
Yes, your Keypad is IP55, so it is designed and tested to work under the rain.
Security is ensured on several levels. At the software level, the keypad works under RTS and io protocol which have encrypted keys and a protection system against hacking.
In case of reset by a malicious person, the equipment is disconnected so the keypad can no longer control any equipment.
Related question: What exactly does the reset do to my Keypad?
Design and manufacturing make the Keypad range a unique Somfy product.
The Keypad is not universal, it works only under the RTS protocol or io depending on version.
The backlight is automatically activated by a light sensor. If your backlight does not work under low light and the feedback leds do not turn on, it means your battery button is depleted.
Related question: What is the battery button needed for my Keypad?
Press RESET button behind the front face during 7s. Your keypad should show a feedback validation is you succeed the manipulation.
Related question: What exactly does the reset do to my product?
The code must be between 4 and 6 digits.
Backlight intensity cannot be adjusted.
You need to change the master code that is issued by default in the Keypad, especially if you paired an equipment. However, if the Keypad is reset, all the equipments are disconnected.
Related question: How do I change the master code?
The backlight of the Keypad only works when the light sensor detects a luminosity low enough.
Note: Before the first installation or after a reset, the master code is 0000
Procedure: