FAQ

If your Link Advanced is installed in GSM, and you want to complete your system with our range of indoor and outdoor cameras, you must have a Wi-Fi Internet connection.

All of our cameras are connected and can be controlled remotely.

To learn more about the Somfy Indoor Camera :

Somfy Indoor Camera

To learn more about the Somfy Outdoor Camera :

Somfy Outdoor Camera

Without a key fob, this feature relies on your phone's geolocation. The GPS is used to determine when you leave or return home. However, the feature has certain limitations:

• In order to protect your privacy, apps are less and less able to determine the location of your phone, which is considered sensitive data. This means that, after updating your phone, you may find that the feature is no longer available.
• Your surroundings may keep your phone from correctly determining your location. If you go underground (parking lots, subways, etc.) or enter an elevator, for example, that may keep smart activation from working properly.
• An Internet connection is required when you leave the perimeter around your home (approx. 1,500 ft / 450 m). If your connection is weak, or you have no mobile network, that may keep smart activation from working properly. 
• Activation of this feature may affect your phone's battery life.
• Location history may not work as well if your phone is in energy saver mode or if the battery is low.
• Geolocation use is shown on the notification panel.