FAQ

The system will continue working for a while if there are Routers in the system (AC devices).

Warning: Should be considered as a temporary situation.

Any device with Zigbee 3.0 certification must be accepted in the Zigbee network as a router but is does not guarantee that this device is managed by the TaHoma App.

To be compatible, the device needs to have the same Cluster (e.g. Window Convering for motors).

Note: Even with the same Cluster, the compatibility is not guarantee because of some differences in the implementation (attributes).

Conditions that the Zigbee device must meet to introduce this product in our Somfy offer:

• Must be certified Zigbee 3.0
• The Zigbee cluster must be managed by Somfy (e.g. "On/Off" cluster for Smart plug)
• Must be tested by Somfy

Note: It only guarantees the compatibility with the revision of the device tested. Any upgrade, modification applied on the device by the vendor could break the compatibility.

If the internet is down, the Zigbee equipements (motors, smart plugs, ...) still work locally:

• Motors are still controlled by the remotes
• Motors are still controlled by programmed automatisms

Warning: The motors can not be controlled with the Apps and remotely!