To identify the type of radiator body you have and to choose the correct adapter for your radiator body, you can:
When you initially remove your new valve’s tab, it should light up.
To switch your Somfy thermostatic valve io to pairing mode, press and hold the "-" and "+" button (equivalent to the PROG io) for 3 seconds, until the pairing logo is displayed.
You must first do an io reset and unpair your thermostatic valve io from your box, using the following steps:
If the procedure was successful, the thermostatic valve displays "OK".
Once pairing with TaHoma® is complete, to set up your valve go to the "Configuration" menu, choose your Somfy valve and click on "Setup".
It is recommended to use only one of the agendas to avoid any programing conflicts.
If you set a TaHoma® agenda for the valve, it will always have priority over the valve’s internal programing.
When you choose the “Until date” or the “Until mode change” option, the derogation will continue until the selected date (if you chose “Until date”) or until the next mode change (if you chose “Until mode change”), unless:
You can send an order simultaneously to all your thermostatic valves via the "Group" function in TaHoma®. A “group” icon will automatically appear in your TaHoma® interface when you have at least two Somfy thermostatic valves io connected.
There is no limit to how many valves io you can connect to your TaHoma® box at the same time, however there is a total limit of 200 products that you can connect at the same time to your TaHoma® box.
Please keep in mind that this limit might vary according to different criteria, such as the number of different scenarios that you have programmed.
Orders in TaHoma® (e.g. a derogation) are synchronized with the Somfy thermostatic valve io within a maximum of 10 minutes. However, waking up your Somfy thermostatic valve io will immediately synchronize it with your application's requests.
In case of low batteries, a safety is applied to the thermostatic valves to keep your hydraulic system open. You shall always have a notification in case of low batteries, with a battery icon on the TaHoma® application and with an icon on your Somfy thermostatic valve, before the batteries are completely emptied.
The Somfy thermostatic valve io will continue to follow its last order or programing in case of an Internet or power cut and until the Internet or power is back on. In the meantime, you can still use your thermostatic valve io as a classic thermostatic valve, by using it manually.
Note: If your boiler is still on despite the internet or power cut, then your radiator will still be heating.
If you cannot access www.somfy-connect.com, make sure you are using the latest version of your web browser.
The site is compatible with Firefox / Google Chrome / Safari / Internet Explorer.
To determine the reason for the product defect, please perform the following tests:
If you still have problems, please contact the Somfy Hotline.
Even if the application is correctly configured, If you cannot control your heating system via TaHoma® or thermostatic valve, please perform the following checks:
If this is the case, your radiator, which is your heating source, may emit very high heat that can impact the temperature measurement on your Somfy thermostatic valve io.
Use the "Offset" function to shift the temperature measured by the valve to better regulate your room.
You can shift the temperature by ± 3°C in steps of 0.1°C.
The Somfy connected thermostat can be used in stand-alone mode (without an Internet connection) as a non-programmable thermostat.
For both offline and online use, check that your heating system is compatible using our online database before purchasing a Somfy connected thermostat.
For online use, check that you also have:
You can manage up to 20 different thermostats with one Connected Thermostat app account. This allows you to manage your heating in several homes for example.
The format of the serial number of your thermostat is XXXX-XXXX-XXXX.
Check that:
If this is the case and you are still unable to activate your thermostat, please contact the Somfy hotline.
Check that you are using the latest version of your Internet browser.
The website is compatible with Firefox / Google Chrome / Safari. We nevertheless recommend that you do not use Internet Explorer.
If you do not have a L/N terminal on your heating system such as the one pictured below, please use two electrical cables and a power supply to connect your receiver.
If you still encounter problems, please contact the Somfy hotline.
This question does not apply for 2nd generation Somfy connected thermostats.
Yes, in the Connected Thermostat application, you can deactivate the time program in the “Scheduling” tab using the corresponding toggle.
Unlike old thermostats, the Somfy connected thermostat learns the characteristics of your home such as the inertia of the house and insulation in order to adapt its heating control.
If you have a reversible heat pump linked to an underfloor heating system, you can switch your Somfy Connected Thermostat to summer mode.
The embedded software of the Somfy thermostat is updated automatically at night via our servers. Implementation is completely transparent and regulation is effective even during the update process. Nevertheless, it is impossible to physically activate the thermostat during the update process.
The Somfy thermostat is available as a radio version. With this wireless thermostat, you can easily place it wherever you want.
The power of a WiFi bridge for a connected thermostat is about 0.8W. That adds about 7.01 kWh per year.
A Somfy thermostat using 2 x LR06 (AA) batteries in normal operating mode has an autonomy of 2 years.
The Somfy thermostat will continue to follow its last order or programing in case of an Internet or power cut and until the Internet or power is back on. In the meantime, you can still use your thermostat manually, as a normal thermostat.
A manual valve is attached to the radiator body on which it is placed whereas a thermostatic valve can easily be removed from it.
The Somfy thermostatic valve io is compatible with hydraulic radiators that have one of the following thermostatic bodies:
It is recommended to use the Somfy thermostatic valve io with an online access to benefit from all its functionalities.
It is recommended to use the Somfy thermostatic valve io with the TaHoma® home automation box. However, it can be used without TaHoma® as a simple thermostatic valve, without any programming function. It will then work according to the temperature at which you manually set the valve.
The Somfy thermostatic valves io are compatible with the TaHoma® V2 automation box. There is no compatibility with other boxes (TaHoma® V1, Connexoon).
Disassembly can be done in several ways:
You can add a maximum of 8 receivers to a single Somfy connected thermostat.
You can connect up to 8 electric radiators to one single thermostat in the following ways:
To reset the account:
If you still have problems, please contact the Somfy hotline.
To determine the reason for the product fault, please perform the following tests:
If the LED on your bridge is not lit during the insttalation of your thermostat, perform the following operation to completely delete the internal memory (double break):
If you still encounter problems or if the LED on your bridge flashes blue and green, please contact the Somfy hotline.
You have 2 minutes to complete this stage. Perform the installation again more quickly.
To send the WiFi settings to your bridge, your smartphone must be sufficiently close to your WiFi router. Check that your Internet router and your smartphone are not too far apart (~30m). Move your smartphone as close as possible to your router
If your bridge flashes red:
The Somfy connected thermostat must be less than 10m from your bridge. Try to position your bridge as close as possible to your thermostat and begin the pairing procedure again. Do not forget to activate your thermostat by giving it a temperature.
Start the pairing procedure again and activate your thermostat again.
The Somfy thermostat can be programmed with two completely customizable time programs with quarter-hourly precision. You can change them at any time via your smartphone.
A day can be divided into a maximum of 7 periods.
Please perform the following checks:
The exemptions in the mobile application are synchronised with the thermostat every 5 minutes as this provides a safety interval to avoid excessively frequent commutations.
However, activating your thermostat will cause it to be synchronised immediately with the requests from your application.