You pressed the prog button on your remote control, this had the effect of opening the motor of your roller shutter in configuration, don't worry, this situation is temporary, it can last up to 8 minutes.
If you need to shorten this delay, press the prog button on your remote again.
Check with the Somfy Solar App that a Solar solution can be installed.
Note: The Keypad and the roller shutter motorization have to work under the same radio protocol (RTS or io).
If your roller shutter works sequentially and under the same protocol as your Keypad, it is compatible.
Related question: How do I pair my Keypad with my roller shutter?
Depending on the size of the shutter (torque) the Oximo Solar io can operate a minimum of 45 days (10Nm) up to 100 days (3Nm).
Oximo Solar io is connected to Tahoma and the global Somfy Eco-system in addition remote controls for centralisation and local command.
You will get a notification on your smartphone (via Tahoma) and NINA in case the battery is low.
Neither is better than the other, the environmental impacts are just different throughout the solutions’ lifecycles. The environmental indicators for the Oximo solar io solution aren’t as good for ozone, but better for carbon compared with an equivalent standard solution.
Here at Somfy, we’re committed to reducing the environmental impact of our products by incorporating the eco-design process : 0 consumption, raw material selected in accordance with the European REACH and RoHs regulations, recyclable packaging, durable products (long-life and replaceable battery and solar panels).
The solar panel of the Oximo Solar io motorised system does not need direct sun to recharge the battery.
Only brightness is necessary, it only has to see the sky.
Except if the solar panel is completely shadowed, most of time the oximo solar io solar panel will get enough energy to recharge the battery (especially on 3 & 6Nm).
To be 100% sure of the performance of the system, use the Somfy Solar App available on the stores. To be 100% sure of the performance of the system, use the Somfy Solar App availble on the stores. This tool will give you a precise and customized diagnosis.
Several preliminary tests are needed to diagnose the fault on a radio-controlled electric roller shutter motor:
1) Check there are no mechanical blockages which are preventing the shutter panel from winding or unwinding from the casing or the sliders. 2) Check that the shutter panel is properly fixed to the winding tube in the casing. 3) If the motor is jammed, you must check that the power supply is on. 4) Try to reset the motor and reprogramme it.
If the problem persists after all these tests, the motor may in fact be faulty.
Somfy roller shutter radio motors are guaranteed: - 3 years from the date of purchase, for RMS and Roller-Drive kits. - 5 years from date of manufacture for other models of motor. If your motor is still covered by warranty for an RMS or Roller-Drive kit, please contact us by asking your question on our Forum, giving as much detail as possible of the fault found, tests performed and the results obtained.
For motors other than RMS or Roller-Drive kits, still in their warranty period, your installer or dealer is responsible for the customer service.
If your model of motor is no longer on sale, you can ask for a home visit from a professional using our SOMFY ASSISTANCE service.
If the motor is no longer covered by warranty, you will have to replace it: how can I replace my roller shutter motor?
Several preliminary tests are needed to diagnose the fault on a wired roller shutter motor:
1) Check there are no mechanical blockages which are preventing the shutter panel from winding or unwinding from the casing or the sliders. 2) Check that the shutter curtain is properly fixed to the winding tube in the casing. 3) If the motor is jammed, you must check that the power supply is on. 4) Try to reprogramme it and set the end-limits, depending on the model: ILMO, IPSO, other
Somfy roller shutter radio motors are guaranteed: - 3 years from the date of purchase, for MS100 and MS200 kits. - 5 years from date of manufacture for other models of motor.
If your motor is still covered by warranty for an MS100 or MS200 kit, please contact us by asking your question on our Forum, giving as much detail as possible of the fault found, tests performed and the results obtained.
For motors other than MS100 or MS200 kits, still in their warranty period, your installer or dealer is responsible for the customer service.
If your model of motor is no longer on sale, you can ask for a home visit from a professional using our SOMFY ASSISTANCE service (call-out and labour costs will be your responsibility).
The points to check before selecting a motorised system: 1. What type of shutter drive system should you select? On the inside or outside? 2. What type of installation should you select? Mounted on the outside wall, embedded in the wall or built into the lintel? 3. Where is the power supply located? To the left or right (seen from inside)? 4. For installing a solar-powered solution, consult a professional!
Not at all. Somfy home automation solutions can be installed just as easily in new buildings as during renovation operations.
You will save time and money and make your house safer. Time, because you will no longer need to raise and lower all your roller shutters by hand one by one. Money, because you will make considerable energy savings through the automated control of openings according to weather conditions. You also gain on the security front. Even when going out for a short time, you will no longer hesitate to close your shutters, because you can do it with a single "click" on your remote control or from your smartphone. What's more, with automation, you can activate your roller shutters to simulate your presence
Several types of roller shutters with shutter boxes exist: 1. Standard: retrofit, built-in, or with tunnel box. 2. Projection 3. Adjustable slats.
For each new construction or renovation project, Somfy will advise you and provide a customised solution for motorising all your roller shutters!
Several ranges of motors may meet your needs: 1. Would you like to take advantage of the best technology available? Select smart and secure io-homecontrol radio technology (feedback provides you with real-time information on the status of your devices). It allows you to remotely control your roller shutters. 2. Are you renovating your home and looking for a simple solution to preserve the aesthetic look of its exterior? Select our solar-powered motorised system: wireless and reliable, it’s quick and easy to install, with no need for added construction! 3. Are you looking to switch from a wired system to radio technology so you can enjoy the comfort of a remote control? Install a radio receiver behind your switch. In addition, if you want to motorise your existing shutters or replace your current motorised system, Somfy provides motor and replacement kits to install yourself! Feel free to ask us for advice!