How can I overcome Wi-Fi range issues between my router and the monitor of the video doorphone?

1. During the installation

Your monitor can't be set up, because it is too far from your Internet box, so the Wi-Fi signal is too weak.

 

In this case, when associating with your router, bring the monitor close to it and continue the Wi-Fi association.

 

If your monitor is connected to a DIN rail, be sure to use the power supply included with your connected video doorphone (DC 24V). During this step, the call station does not need to be connected to the monitor. Once the monitor is connected, place it back on its mount. Then, to bridge the distance, place a Wi-Fi repeater between your Internet box and your monitor.

Once the monitor is connected, place it back on its mount. Then, to bridge the distance, place a Wi-Fi repeater between your Internet box and your monitor.

 

2. Regular losses of connexion after the installation

Your connected video doorphone is installed, but from time to time, you lose the Wi-Fi connexion between your monitor and your Internet box. You have also noticed in the app that the Wi-Fi network signal is weak.

 

This can have several causes:

  • The distance: The monitor is too far form your router
  • Elements are disrupting the Wi-Fi signal: thick walls, reinforced concrete infrastructure, etc.
  • Saturation of your Wi-Fi network: too many devices connected via Wi-Fi in your home

 

To improve the communication between your connected video doorphone you can position a Wi-Fi repeater. It lets you keep the same Wi-Fi network name as your box. The repeater amplifies your box's Wi-Fi signal. Position your Wi-Fi repeater in an area well covered by your box. If your box is located too far away, in a poorly covered area, it will not transmit a high-quality signal.