Installing the V®500 Connect package is a multi-step process. As we saw in the article "What are the required elements for installing a V®500 Connect?" several elements are included in your kit:
These devices must be connected to each other by a 2-wire cable, and the door intercom must be associated with your door and/or with the electric latch of your door; there being as many elements as there are steps to the installation.
The following is a summary of the various steps that you need to take.
How to install the V®500 Connect's monitor?
Installing the monitor in your home.
The monitor can be connected either to the power supply (included) or to a DIN rail (optional accessory)
During this step, the system must not be powered up.
Special feature for systems in a home with a Somfy RTS gate motor. To control your RTS gate motor remotely from your indoor monitor, before mounting it on the wall, you will need to bring the monitor close to the gate motor in order to associate them: How to add the motorized gate to the memory of the V®500 Connect RTS?
How to install the V®500 Connect's outdoor panel?
Installing the call station outside the home.
The call station is the device that allows your visitors to make a call. It must be connected to the indoor monitor by a 2-wire electrical cable (not a telephone cable)
How to wire a Somfy video doorphone?
This allows you to control the opening of your gate or electric latch from your indoor monitor or the Somfy Protect app, to let visitors enter your property.
The connections are complete, you can now power up your V®500 Connect
If you are not yet a user of the Somfy security range, download the Somfy Protect app and create your account so you can link your V®500 Connect video doorphone to the app for remote control!
How do I connect the V®500 Connect to the Somfy Protect app?
If the monitor displays a blue screen instead of video, check that the connections on the back of the call station and monitor are correctly inserted.
Make sure the two wires from the call station are inserted up to the stops on the CS/Call station terminal [7-2] (the polarity is not important).
Check that the cables are correctly inserted in the terminals by pulling slightly on them, then pass them through the notch provided (D).
Check that the call station cables are correctly inserted in the M+/M- terminals (A). The call station button should light up.
The screen comes on automatically when movement is detected at a distance of approx. 25 cm or when it is touched. In the event of a power cut, the settings are stored in the monitor.
Live
Access the visualisation screen of the door station (surveillance mode active for 120s).
Home control
Access the radio equipment control screen
Photo menu
Access to the photos of missed visits or taken manually
Gate
Open / close the gate.
Pedestrian gate
Open the gate's electric latch.
Personal settings
Access to advanced settings
External temperature
The temperature sensor is located in the door station.
The Connectivity module is compatible only with this models:
if you have a second monitor, it is not compatible with the connectivity module .
Step 1: Identify the model of your installed video doorphone, because this is one of the first questions when connecting to the Somfy Protect App:
Step 2: Disconnect the video doorphone from the power supply,
Step 3: Uninstall (or remove) the indoor monitor
Step 4: Connect the connectivity module to the indoor monitor and fixe it on the wall
Step 5: Power on the connected video doorphone.
Step 4: Connect your video doorphone to the Somfy Protect application.
1. Unhook the indoor monitor from its mounting wall by pulling it upwards.
2. Leave the mounting wall in place.
3. Memorize or take a photo of the connection on the back of the monitor, in order to locate the power cables (DC 24V terminal block) and the outdoor panel (CS/Call station terminal block).
4. Without unscrewing the blue cable connectors , unplug all the connectors present to release the monitor.
If you have a second monitor, it is not compatible with the connectivity module. It will no longer be possible to answer to a visitor's call. However, you can continue to use it to control Somfy equipment via radio (RTS/io) and launch TaHoma® scenarios (VR500 PRO io monitor only).
5. Identify the 2 power wires connected to the DC 24V terminal block, noting the polarity (+ and -) and identify the 2 wires from the door panel connected to the CS/Call station terminal block. Polarity does not matter.
6. Use the screwdriver provided to unscrew the blue connectors from the identified cables. These will no longer be used.
1. Place the indoor monitor on a support (a table): in the direction shown below (screen down):
2. Without plugging it in, position the connectivity module on the back of the monitor in the orientation below (Somfy logos are in the same direction):
3. Connect the Connectivity module connection cables to the back of the monitor:
4. Position the Connectivity module on the back of the monitor, according to the marks shown below (A).
5. While holding it down, slide the connectivity module upwards until it stops (B).
6. Once fixed, make sure that no cables are sticking out
7. Strip the power supply and Outdoor panel cables identified previously to a length of 10 mm.
8. On the back of the Connectivity module, connect the 2 power wires onto the DC 24V terminal block (7-1), respecting the polarity.
Insert the wires as far as they will go.
9. Connect the 2 wires of the Outdoor panel onto the CS/Call station terminal block (2) as far as they will go. Polarity doesn't matter. Check that the cables are properly inserted into the terminal blocks by pulling them lightly, then pass them through the notch (3). If the cables (power supply/door station) do not come out of the wall, do not pass them through the mounting wall and use the cable channel (4).
10. Secure the assembly to the mounting bracket by sliding it down to the stop.
When you try to launch a TaHoma scene from the Somfy Protect app, you get the message: "Operation not possible."
If you get this message, please contact Somfy Customer Service.
Check that the video doorphone is properly connected to the power supply. If the LED lights up (steady or flashing), the screen should light up.
If it does not turn on, check the connections:
When you install the Somfy Protect application, one of the first steps is to select the installed video doorphone model (V350, V500 RTS or V500 Pro io).
If you select the wrong model, the only way to modify this error is to delete the equipment from your Somfy Protect application: menu > My equipment > Video doorphone
Then, resume installing your video doorphone and select the model you previously installed.
Between the monitor and the connectivity module, check that the blue connector with the yellow and green cables is correctly inserted on the M2 or 2nd monitor terminal block
This FAQ allows you to identify the name of each Somfy video doorphone. Like that you will be able to find the right process, instruction manuals or spare-parts for your video doorphone:
Find in this FAQ the different wiring diagrams and our advice on wiring a Somfy video doorphone based on its model.
If you don't know the model of your Somfy video doorphone, you can consult this FAQ:
How to identify the model of a Somfy video doorphone?
Note: Use a sheath only for the video doorphone cable:
It all depends on the distance between the outdoor panel and the monitor:
It all depends on the distance between the outdoor panel and the monitor :
Note: We do not recommend the use of a telephone cable, as it is too small and may lead to malfunctions.
Connect the door station dry contact output (COM & NO) to the motorisation electronic dry contact input. It is best to consult the gate motorisation instructions to connect the door station to the key contact input on the motorisation. Use two wires, 0.75 mm² minimum.
Note: When the motorisation is solar-powered, the wired controls are deactivated. In this case, you must use the monitor's wireless control to control your gate motorisation.
Connect the door station electric latch output (L+ & L-) to the lock in accordance with the diagram opposite.
Observe the +/- polarity if indicated in the latch/lock instructions. Use two wires, 0.75 mm² minimum.
There are several types of electric strikes, including:
Fail-secure electric strikes: These types of electric strikes are locked when power is not applied.
Fail-safe electric strikes: These types of electric strikes are unlocked when power is not applied.
Hold-open electric strikes: The strike is unlocked when an electric current is applied to it, and remain unlocked until it is used.
Only Fail-secure and Hold-open electric strikes are compatible with our video doorphones.
To ensure optimal use of your connected video doorphone, you must first make sure that you have:
Use the Somfy Protect app to control your connected video doorphone remotely and never miss a visit!
Receive photo notifications on all smartphones connected to your account as soon as a visitor arrives. Communicate with it in real time, open your gate and/or door and view the history of missed visits on video.
If you already are using Somfy security products (alarms, cameras), you can control them simultaneously and keep an eye on your visitors.
And, if you have a TaHoma® box (Switch or premium (V2)), you can launch up to two pre-recorded scenes.
Download the "Somfy Protect" app on your smartphone. See the article: What Somfy Protect mobile apps are available?
To control your connected video doorphone from the Somfy Protect app, go to your account and add the connected video doorphone from the "my devices" menu.
Our Somfy Protect Alarm systems (Home Alarm, Home Keeper & One), Cameras (Security Camera, Indoor Camera & Outdoor Camera) and Connected video doorphones (V500 RTS, V500 Pro io & V350 RTS), are controlled by the Somfy Protect smartphone app for Android or iOS:
No app for tablet is available
Installing the V®350 Connect package is a multi-step process. As we saw in the article "What are the required elements for installing a V®350 Connect?" several elements are included in your kit:
How to install the V®350 or V®350 Connect's monitor?
Special feature for systems in a home with a Somfy RTS gate motor. To control your RTS gate motor remotely from your indoor monitor, before mounting it on the wall, you will need to bring the monitor close to the gate motor in order to associate them: How to add the motorized gate to the memory of the V®350 or V®350 Connect monitor?
How to install the V®350's or V®350 Connect's outdoor panel?
The connections are complete, you can now power up your V®350 Connect
If you are not yet a user of the Somfy security range, download the Somfy Protect app and create your account so you can link your V®350 Connect video doorphone to the app for remote control!
How do I connect the V®350 Connect to the Somfy Protect app?
With the “Somfy Protect” app, control your connected video doorphone remotely and never miss a visit! Receive notifications with a photo on all the smartphones connected to your account as soon as a visitor comes to your home.
Communicate with them in real time, open the gate and/or pedestrian gate and consult the history of missed visits in video format.
If you are already equipped with Somfy security products (alarms, cameras), you can control them simultaneously and keep an eye on your visitors.
Finally, if you have a TaHoma® box (Switch or premium (V2)), run up to 2 pre-recorded scenarios.
You don't have a Somfy Protect account:
You already have a Somfy Protect account:
It all depends on what kind of cables you have. The V®350 & V®500 Connect requires electrical cables, not telephone cables.
The diameter of the cables to be used also depends on the distance between the call station and the monitor:
The Mac number is shown in the app, in the "My devices" menu or The Mac number (12 digits working in pairs from 00 :E1 :xx :xx :xx :xx) is located on the back of the monitor, bottom right, in the insert that reads: Somfy.
If your Wi-Fi is unavailable, the V®350 or V®500 Connect still works locally. This means that if a visitor contacts you via the call station, the monitor will transmit the call. However, remote control via the app is no longer accessible.
On reconnection, events that occurred during the shutdown will be recorded in the history.
When you see this message, try again.
If you keep getting this message, close the app and try again later.
If the situation persists despite your efforts, please contact our customer service.
There are many potential causes for this message:
These issues are related to the telephone network.
The installation of the video doorphone was unsuccessful, and you are blocked because you get a message that it has already been installed.
1. My connected video doorphone is already linked to my account, but it is at another location.
You'll need to make sure that the video doorphone is not already installed at another location. To do this, go to the home page for your account in the Somfy Protect app. Click on the arrow at the top of the page. This menu lets you access all the locations associated with your account.
Delete the incorrect location and keep the location where the connected video doorphone is installed, then continue the installation.
2. I have multiple email addresses, and I am using the wrong one to access my alarm
I am not logged into the right account, so I am being directed to install my devices. The connected video doorphone is already installed, but I get this message.
Follow the instructions in this article: Why is my account empty when my video doorphone has already been installed?
3. Upon the 1st installation, I get this message
Your connected video doorphone is new, and you are installing it, but you get this message. Contact customer service.
The installation of the video doorphone was unsuccessful, and you are blocked by the message: "A problem is preventing your video doorphone from being installed".
Contact our customer service department. You will need the serial number and MAC address for your connected video doorphone. These are located on the back of the monitor.
The installation of the video doorphone was unsuccessful, and you are blocked by the message: "Update failed".
Updating the connected video doorphone can take up to 15 minutes. This message is displayed when the process has taken longer than that. Before restarting the installation:
At this point, there are two options:
Whichever option you choose, follow the instructions that appear on your screen.
I chose "try again" and am getting the error message, "There is a problem with updating your video doorphone".
If the retry process is not successful and you get the message, "There is a problem with updating your video doorphone".
You will need to manually uninstall the video doorphone. Here's how to do it:
You can then restart the installation, following the above recommendations about the positioning of the connected video doorphone.
I chose "quit" and am getting the error message, "There is a problem with quitting the installation of your video doorphone."
If the retry process is not successful and you get the message, "There is a problem with quitting the installation of your connected video doorphone," you will need to manually uninstall the video doorphone, by doing the following:
The installation of the video doorphone was unsuccessful, and you are blocked by the message: "This Wi-Fi network was not found".
Make sure the video doorphone is positioned not too far from the Internet Box (or Wi-Fi router).
WPA2-PSK (AES) is the recommended security setting
If you don't know how to set your WiFi router contact your internet provider.
If there are many Wi-Fi networks around your home, the channel used by your Internet Box may be overloaded. You may need to change the Wi-Fi channel in the settings of your Internet Box (or Wi-Fi router). We recommend that you first change your Wi-Fi channel to automatic, if it is not currently set that way. If this doesn't fix the problem, we recommend checking the Wi-Fi environment. You can use a free channel analysis app or a software program.
The installation of the video doorphone was unsuccessful, and you are blocked by the message: "The password is incorrect".
Be very careful to enter your Wi-Fi network password accurately. For example, it is possible that you have entered uppercase and lowercase letters incorrectly. The password needs to be entered perfectly.
The installation of the video doorphone was unsuccessful, and you are blocked by the message: "No internet connection".
Check your box or router and make sure that the Wi-Fi is turned on. You can check this by using any Wi-Fi-enabled device already installed in your home.
If the Wi-Fi connection is still unreachable, contact your Internet service provider.
You can also change your Wi-Fi network by clicking on change Wi-Fi.
The installation of the video doorphone was unsuccessful, and you are blocked by the message: "No video doorphone has been detected".
Make sure that the video doorphone is plugged directly into a wall socket. The LED lights up (solid or flashing), the screen should light up. If it doesn't light up, make sure that the cables are correctly inserted in the terminal block.
Make sure you have installed the connected video doorphone within range of your box/router.
Make sure the LED is flashing blue.
If the LED is solid blue or is not lit, then the video doorphone must be reset.
1. Use the supplied reset pin,
2. Insert the pin (A) into the reset button until the LED starts flashing red.
3. After a few moments, the LED should flash blue.
4. Once you've completed these steps, try to connect again.
The installation of the videophone was unsuccessful, you are blocked, because you get the message: "Your video doorphone could not be installed".
When you get this message, try the installation again after a moment.
If you are still unable to install it, contact our customer service department.
The installation of the video doorphone was unsuccessful, and you are blocked by the message: "Your phone is unable to communicate with your connected video doorphone".
Make sure that Bluetooth is enabled on your phone. If it is enabled, turn Bluetooth off and back on, then restart the installation process.
Make sure that your phone is within Bluetooth range of your monitor. To do this, perform the installation with both devices close to each other.
If the situation persists despite this change, contact Somfy customer service.
If you wish to turn off the Monitor LED while keeping your video doorphone operational, go to: menu > my devices > connected video doorphone -> indicator lights and disable the option.
With this configuration, the LEDs remain off as long as everything is normal with the video doorphone.
As soon as an anomaly is detected, the LED lights up again: What do the LEDs on the connected video doorphone mean?
Your monitor can't be set up, because it is too far from your Internet box, so the Wi-Fi signal is too weak.
In this case, when associating with your router, bring the monitor close to it and continue the Wi-Fi association.
If your monitor is connected to a DIN rail, be sure to use the power supply included with your connected video doorphone (DC 24V). During this step, the call station does not need to be connected to the monitor. Once the monitor is connected, place it back on its mount. Then, to bridge the distance, place a Wi-Fi repeater between your Internet box and your monitor.
Once the monitor is connected, place it back on its mount. Then, to bridge the distance, place a Wi-Fi repeater between your Internet box and your monitor.
Your connected video doorphone is installed, but from time to time, you lose the Wi-Fi connexion between your monitor and your Internet box. You have also noticed in the app that the Wi-Fi network signal is weak.
This can have several causes:
To improve the communication between your connected video doorphone you can position a Wi-Fi repeater. It lets you keep the same Wi-Fi network name as your box. The repeater amplifies your box's Wi-Fi signal. Position your Wi-Fi repeater in an area well covered by your box. If your box is located too far away, in a poorly covered area, it will not transmit a high-quality signal.
Here is the different meaning of the color of the LED of the connected video doorphone:
When you try to access the video stream from the Somfy Protect app, no image is displayed, or you receive notifications that the connection is no longer working properly.
Your camera may frequently lose connection in the following cases:
To be able to view the video phone image in good conditions, you need to make sure your phone has broadband Internet access: 3G, 4G, 5G or Wi-Fi. In all cases, reception and speed must be of good quality.
Please note that if you have enabled automatic switching from Wi-Fi to mobile data on your phone, when switching from one network to another, or depending on the signal level, the connection may slow down and prevent video viewing.
First of all, check the monitor's current connection status by looking at the color of the LED on the front panel. If the LED flashes red and then green, the monitor is trying to connect to Wi-Fi.
What does the color of the LED of the V®350 or V®500 Connect mean?
During outages, if someone is at your location, or you have another remotely accessible device, make sure your internet line is available.
Don't forget to restart your Internet box, as this can improve the quality of your home Internet connection.
In your Somfy Protect app, go to "Settings" > "My devices" > "Connected video doorphone."
If the "Wi-Fi network" information shows 1 bar out of 4, the Wi-Fi signal is not strong enough to ensure a connection of sufficient quality.
It is therefore advisable to move the Internet box if possible, or to add a Wi-Fi repeater between the box and the monitor to amplify the Wi-Fi signal, in order to improve the quality of the WiFi connection.
Please note:
The monitor needs a stable Wi-Fi signal that can deliver a constant stream of 0.80 Mbps.
In order to check the available upload bandwidth via your Internet subscription, you can use a software program or an app available free of charge.
If there are many Wi-Fi networks around your home, the channel used by your Internet Box may be overloaded.
If the previous operations have not helped you find a suitable location for your Internet box or Wi-Fi repeater, you may need to change the Wi-Fi channel in the settings of your Internet box (or Wi-Fi router). We recommend that you first change your Wi-Fi channel to automatic, if it is not currently set that way.
If suddenly, your monitor or call station no longer seems to be powered. The cables on the rear might be disconnected. You should then:
If, despite these checks, the cables still come loose, then use 0.75 mm² rigid cables. To do this, connect the existing cables to a domino, then connect the more rigid cables, with ends stripped to 10 mm, to the rear of the indoor monitor.
If you have modified your Wi-Fi network (changed your network name and/or changed your password) either voluntarily or after changing your Internet Box, you will need to reconnect your Connected video doorphone:
Only the monitor included in the package may be installed in the home. It is not possible to install an additional monitor.
With the Somfy Protect app, you can connect from several smartphones to control your home.
Prerequisite for radio-controlling your Somfy RTS gate motor Your indoor monitor can control a Somfy RTS gate motor by dry contact and radio control. In the event of radio control, do not fasten the monitor to the wall and refer to the advanced settings in the RTS association section.
1. Screw the mounting bracket to the wall. The mounting lugs must come out towards you (A).
Ensure that the cables protruding from the wall are routed inside the mounting bracket (B).
If the cables do not protrude from the wall, do not route them inside the bracket and use the cable tray provided for this purpose (C)
2. Strip the cables protruding from the wall along a length of 10 mm.
3. On the rear of the monitor, insert the 2 power supply cables up to the stop blocks on terminal block DC 24V [7-1], observing the correct polarity.
You must use the mains adapter supplied with the monitor or the DIN rail power supply available as an option (ref. 9026469). Do not switch the installation on yet.
4. Insert the 2 power supply cables of the door station up to the stop blocks on terminal CS/Call station [7-2]. The polarity is irrelevant.
5. Check that the cables are correctly inserted into the terminal blocks by pulling them gently, then place them in the notch provided for this purpose (D).
6. Fasten the monitor to the wall bracket by sliding it gently downwards until the stop block.
We advise you to install the door station at a height of about 1.60 m and to avoid placing the camera opposite a light source, as this may reduce the quality of the images/videos taken of the visitors.
1. Route all the cables in the rain shield, then fasten it to the wall/pillar.
2. On the door station, connect:
Using the screwdriver, press the square notch, insert the cable then release:
3. Place the door station in the rain shield and screw it in using the assembly key supplied (E).
4. Install the name plate:
You will be alerted in two ways:
You will receive a notification that you have received a visit.
Then, in your app's history feed, you will find the date, time and photo of the event.
When a visitor rings your video phone in your absence, a picture is taken. The icon 🖼️ on the monitor will then flash to let you know of their presence.
To view it, click on the icon 🖼️.
The monitor is supplied with SD card. It can store up to 400 photos (200 Kb each). Each time a visitor calls and is missed, a photo is taken automatically.
New photo:
Indicates that the photo has not yet been consulted
Trash:
Enter selective removal mode
Deletion:
Remove the photo with the cross
Cover flow:
Displays ther photos in a linear fashion (3 thumbnails visible at the same time).
Mosaic:
Displays the photos in a mosaic fashion (12 thumbnails visible at the same time).
They are accessible from home page, via the toothed wheel pictogram. Six settings are then available as shown in the following table:
Globe:
Select the language
Calendar and time:
Set the time and/or date.
Ringtone:
Choose the ringtone.
Photo:
Choose the screen background.
General settings:
Access to the settings in the video entry phone section.
Home control:
Access to the settings in the Somfy RTS equipment wireless control section.
It is possible to use a MP3 ringtone of your choice instead of 5 default rings of the video entry phone.
1. Access the "Ringtone" menu from the GENERAL SETTINGS.
2. Press the pictogram opposite:
To be compatible with your V500, the ringtone must respect this criteria:
When exporting a file in MP3 format, remember to click on the "options" button to reduce the quality of the file to the strict minimum and also reduce its size.
3. Insert the micro SD card into the PC/Mac adaptor supplied to load the MP3 ringtone into the MP3 folder.
With a standard MP3 file, the following result is achieved:
To adjust the speaker volume, you must use the screwdriver supplied to turn the button on the back of the door station:
An audible beep sounds when the visitor presses the call button.
To deactivate or reactivate this beep, press the call button for 5 seconds until the status confirmation beep is heard.
The monitor is equipped with a Somfy Radio Technology (RTS) transmitter. It is only compatible with devices equipped with Somfy Radio Technology (RTS). It is used to control the following Somfy equipment, individually or simultaneously:
This functionality is permitted thanks to radio channel system identified by columns. Each channel corresponds to an individual remote control and can be used to control one or more devices. There is no limit to the number of devices that can be controlled by a single channel. To control a channel, you just need to press on top of it.
Check that the equipment to be controlled is wireless and within the radio range of the monitor.
To add Somfy RTS equipment, first press "HOME" button from the home screen, then:
Then, the monitor will guide you on a step-by-step procedure but we advise you to refer to the RTS device's instructions.
You can save more than one item of Somfy RTS equipment on the same radio channel to create groups of equipment.
All equipment configured on the same channel then functions together.
To add an new RTS device, follow the FAQ article: How to add a Somfy RTS equipment to the V®500 Connect RTS?
When you are asked to select an already occupied channel, choose the chennel where you want to group your RTS equipments.
It is recommended for optimum ergonomics, to group all equipment of the same type together on a single radio channel. However, if the equipment that you add is not of the same time (e.g: adding a roller shutter to a channel occupied by a lamp), the pictogram of the last added product (roller shutter) shall be given precedence. It is nevertheless possible to change the name of the channel (e.g.: "Lights" can become "Living room").
To remove Somfy RTS equipment, first press "HOME" button from the home screen, then:
Once the equipment removal procedure has started, the monitor will guide you on a step-by-step basis.
If in doubt, refer to the Somfy RTS equipment's instructions.
The steps are the same as those in the adding equipment procedure.