You are stuck and the Link Essential installation is incomplete because you are getting the message, "That Wi-Fi network has not been located."
1. Positioning the Link
Make sure the Link Essential is positioned appropriately to connect to the Wi-Fi through the Internet Box (or Wi-Fi router). Consult our Link Advanced or Link Essential positioning tips if necessary.
2. Wi-Fi connection
1. Make sure your phone is properly connected to the Wi-Fi from your box. Check to see whether you can load a website. If not, please restart your Internet Box. 2. The Link does not support the following elements when connecting to Wi-Fi:
Note: WPA2-PSK (AES) is the recommended security setting Below, you'll find direct access to information from your ISP about changing the settings on your Internet Box 3. Make sure the Wi-Fi channel used by the Internet Box is not overloaded If there are many Wi-Fi networks around your home, the channel used by your Internet Box may be overloaded. It may be necessary to change the Wi-Fi channel in the settings of your Internet Box (or Wi-Fi router). We recommend that you first change your Wi-Fi channel to automatic, if it is not currently set that way. If that doesn't fix the problem, we recommend checking the Wi-Fi environment. You can use a free channel analysis app or software:
PC - Acrylic Wi-Fi Mac - Netspot Android - Wi-Fi Analyzer
These applications provide a graphic depiction of how busy different Wi-Fi channels are. If your Wi-Fi network is on a channel occupied by several other networks, you'll need to move it to a less busy channel. You can do that in the settings of your internet box (or Wi-Fi router). In the example above, the busiest channels are 1, 6, and 11. Therefore, it would be beneficial to move the Wi-Fi channel on the box or router to channel 3, 4, 8, or 9, which are the least busy. 4. Certain circumstances can also impede proper installation of the Link:
If the installation is still failing despite these recommendations, we suggest you contact us