If you want to turn off the Link Essential LEDs but keep your security system up and running, go to: Menu > My Equipment > Link Essential > Indicator Lights and deactivate the option. With this configuration, the LEDs remain off as long as everything is normal with the security system. As soon as an anomolie is detected, the LEDs light up again: What do the LED colors mean on the Link Essential?
If your Wi-Fi is unavailable, Somfy Home Alarm Essential still works locally. This means your home will remain protected, and your IntelliTAGs motion sensors will still trigger alerts and sound the alarms. Control via the application and the user presence display are the only things that aren't operational. You can still activate or deactivate the system through the key fobs or the keypad.
I've activated Somfy Around
The Somfy Around community network ensures encrypted and anonymous transmission of your alerts when your Wi-Fi is unavailable. This free service is available when one of your neighbors also has Somfy Home Essential, Somfy Home Alarm, Somfy One+ and has activated the service. Your neighbor's equipment then receives an anonymous Somfy Around message and sends it to the Somfy Cloud so the alert reaches its recipient. Menu > Settings > Somfy Around
The Link Essential's battery guarantees the security of your installation for 24 hours in event of a power outage. You will receive a notification on your smartphone as soon as power is lost. The Link Essential continues to work locally in the event of a power outage. This means your home will remain protected, and your IntelliTAGs motion sensors will still trigger alerts and sound the alarms. You can change the site's arming status using your key fob or the keypad. If you've activated Somfy Around or subscribe to the backup connection, intrusion and self-protection alerts will be relayed.
If you encounter problems when installing your motion sensor. First check that:
If none of these solutions resolves the problem, we invite you to contact us directly.
You are stuck and the Link Essential installation is incomplete because you are getting the message, "Your phone is unable to communicate with the Link Essential." Make sure Bluetooth is enabled on your phone. If it is enabled, turn Bluetooth off and back on, then restart the installation process. Check that your phone is within Bluetooth range of your Link Essential. To do that, perform the installation with both devices close to each other. If the situation persists despite this change, contact Somfy customer service.
You are stuck and the Link Essential installation is incomplete because you are getting the message, "Your Link Essential was not successfully installed." When you get this message, retry the installation after a moment. If you are still unable to install it, contact our customer service department.
You are stuck and the Link Essential installation is incomplete because you are getting the message "No Link Essential detected." Make sure the Link is plugged directly into a wall outlet and light up. If it doesn't light up, make sure the plug is properly inserted in the Link Essential port. You should hear a "click" when it is plugged in. Make sure you have installed the Link Essential within range of your box/router. Also check that the Link is positioned correctly. It needs to be upright, not lying on its side. Make sure the diode is blue. If at least one LED lights up, you'll need to reboot the Link :
After following these instructions, try again.
You are stuck and the Link Essential installation is incomplete because you are getting the message, "That Wi-Fi network has not been located."
1. Positioning the Link
Make sure the Link Essential is positioned appropriately to connect to the Wi-Fi through the Internet Box (or Wi-Fi router). Consult our Link Advanced or Link Essential positioning tips if necessary.
2. Wi-Fi connection
1. Make sure your phone is properly connected to the Wi-Fi from your box. Check to see whether you can load a website. If not, please restart your Internet Box. 2. The Link does not support the following elements when connecting to Wi-Fi:
Note: WPA2-PSK (AES) is the recommended security setting Below, you'll find direct access to information from your ISP about changing the settings on your Internet Box 3. Make sure the Wi-Fi channel used by the Internet Box is not overloaded If there are many Wi-Fi networks around your home, the channel used by your Internet Box may be overloaded. It may be necessary to change the Wi-Fi channel in the settings of your Internet Box (or Wi-Fi router). We recommend that you first change your Wi-Fi channel to automatic, if it is not currently set that way. If that doesn't fix the problem, we recommend checking the Wi-Fi environment. You can use a free channel analysis app or software:
PC - Acrylic Wi-Fi Mac - Netspot Android - Wi-Fi Analyzer
These applications provide a graphic depiction of how busy different Wi-Fi channels are. If your Wi-Fi network is on a channel occupied by several other networks, you'll need to move it to a less busy channel. You can do that in the settings of your internet box (or Wi-Fi router). In the example above, the busiest channels are 1, 6, and 11. Therefore, it would be beneficial to move the Wi-Fi channel on the box or router to channel 3, 4, 8, or 9, which are the least busy. 4. Certain circumstances can also impede proper installation of the Link:
If the installation is still failing despite these recommendations, we suggest you contact us
The Link Essential is the centerpiece of the Somfy Home Alarm Essential. Installing the Link Essential is the first step for any Somfy Home Alarm Essential. It can be installed only from the Somfy Protect mobile app.
Positioning suggestions
The Link Essential must be positioned in a place with optimal conditions for communicating with the Wi-Fi and all installed peripherals.
Installation procedure via the app
After creating your personal account and your system account, you can install the Link Essential by following the directions on the screen in the app.
You are stuck and the Link Essential installation is incomplete because you are getting the message, "There is an issue installing your Link Essential." Contact our customer service department. You will need the serial number and MAC address for your Link Essential. They can be found in the battery compartment.
You are stuck and the Link Essential installation is incomplete because you are being told it is already installed.
1. My Link Essential is already linked to my account, but at another location
You'll need to ensure that the Link Essential is not already installed at another location. To do that, go to the home page for your account in the Somfy Protect app. Click on the arrow at the top of the page. This menu lets you access all the locations associated with your account. Delete the incorrect location and keep the one where the Link Essentialis installed, then continue the installation.
2. I have multiple email addresses, and I am using the wrong one to access my alarm
I am not logged into the right account, so I am being directed to install my equipment. I get this error message when the Link Essential is already installed. Follow the instructions in this article: Why is my account empty when my alarm has already been installed?
3. Upon the 1st installation, I get this message
Your Link Essential is new and you are installing it, but you get this message. Contact customer service.
There are many potential causes for this message:
These issues are related to the telephone network.
Solid blue: The Link Essential is starting up Flashing purple: The Link Essential is downloading an update Solid purple: The Link Essential is updating Flashing blue: The Link Essential is waiting for Bluetooth pairing Flashing green: The Link Essential is waiting for a Wi-Fi connection Flashing green and red: The Link Essential is unable to connect to the Wi-Fi network Flashing white: The Link Essential is connecting to the Somfy Protect server Solid white: The Link Essential is operating normally Flashing red: The Link Essential is operating on built-in battery power:
Flashing red about 3 - 4 secondes: The Link Essential is in the process of a Wi-Fi reboot
To assign a key fob associated with your Somfy Home Alarm system to a loved one, open your Somfy Protect application and follow the steps below:
If the key fob is new, then select "Add a Key Fob" in the dropdown list, and then follow the instructions displayed on your smartphone.
If you want to assign the person a key fob that has already been installed or is already in use on your Somfy Home Alarm system, just select it directly from the dropdown list. Warning: If the key fob is already in use by another user, it will automatically be removed from that person's account.
The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "this Wi-Fi network was not found".
Check that the Link is correctly positioned to connect via Wi-Fi to the Internet Box (or to the Wi-Fi router). Follow our Link advanced positioning advice if necessary.
a. Make sure your phone is well connected to your box's Wi-Fi and that you can browse the Internet well. Otherwise, please restart your Internet Box.
b. Please note, for its Wi-Fi connection, the Link Advanced does not support the following elements:
Note: Prefer WPA2 psk AES security mode
c. Make sure that the Wi-Fi channel used by the Internet Box is not saturated
If many Wi-Fi are present around your home, it is possible that the channel used by your Internet Box is saturated. It may be necessary to change the Wi-Fi channel in the settings of your Internet Box (or Wi-Fi router). We advise you first to switch your Wi-Fi channel to auto if it is not set this way.
d. Certain special cases can also prevent the correct installation of the Link Advanced:
The installation of the Link Advanced or Essential does not succeed, you are blocked, because you encounter the message: "No Internet connection"
Make sure Wi-Fi is enabled on your box or router. You can check using equipment already installed in your home and working on Wi-Fi.
If the Wi-Fi connection remains unreachable, contact your Internet service provider.
You can also change the Wi-Fi network by clicking on change Wi-Fi.
The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "No Link Advanced has been detected".
Check that the Link is plugged directly into a wall socket and that it lights up (fixed or flashing). If it does not light up, make sure the plug is firmly seated in the Link Advanced port. You should hear a “click” when plugging in.
Make sure you have installed Link Advanced within Wi-Fi range of your Box/router.
Also make sure that the Link Advanced is correctly positioned. It should be straight and not lying down.
Make sure the LEDs are flashing blue one after the other.
If at least one LED is on, then the Link Advanced must be reset:
Simultaneously press the reset button (near the battery compartment) and the button located above your Link Advanced for 4 seconds.
After taking these indications into account, try again.
The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "Your Link Advanced failed to install".
When you are confronted with this message, retry the installation in a moment.
If despite everything you are unable to install it, then contact our after-sales service.
The installation of the Link Advanced is not successful, you are blocked, because you encounter the message: "Your telephone was unable to communicate with the Link Advanced".
Make sure Bluetooth is enabled on your phone. If it is activated, deactivate it, then reactivate it and start the installation procedure again.
Make sure your phone is within Bluetooth range of your Link Advanced. To do this, carry out the installation with the two elements close to each other.
If despite the manipulations, the situation persists, we invite you to contact your after-sales service.
The installation of the Link Advanced or Essential does not succeed, you are blocked, because you encounter the message: "Update failed" The Link update can take up to 20 minutes. This message is displayed when the time limit is exceeded. Before restarting the installation:
At this point, two possibilities:
Whichever choice you make, follow the instructions on your screen. The Link Advanced or Essential will then be installed.
1. Retry
I chose "retry", and I get the error message "There is a problem preventing you from updating your Link" If the retry procedure does not succeed and you are prompted with the message: "There is a problem with updating your Link" You must then manually uninstall the Link as follows:
You can now resume the installation taking into account the previous recommendations on the position of the Link.
2. Give up
I chose "quit", and I get the error message "There is a problem with updating your Link". If the retry procedure does not succeed and announces the message: "There is a problem with quitting the installation of your Link" You must then manually uninstall the Link as follows:
The installation of the Link Advanced is not successful, you are blocked, because you encounter the message: "Insufficient GSM mobile network quality"
If this message appears, it is because at the location chosen for the Advanced Link, the GSM network is insufficient.
We advise you to move it, bringing it closer to an opening in particular. Then try again.
Note that you can also add an external GSM antenna to increase its signal.
Find the antenna on our Somfy store.
The installation of the Link Advanced is not successful, you are blocked, because you encounter the message: "No GSM mobile network found".
The GSM installation is confronted with the reception of a non-existent signal. Check that the installation is done in one of the countries supported by the GSM network coverage.
If the country is still on the list, it is likely that you are in a white area.
Without GSM network coverage, installation and operation must then be done via Wi-Fi.
The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "Problem on the modem".
If despite several attempts, you are still confronted with this message, we invite you to contact your after-sales service.
When you encounter this message, try again.
If the message persists, close the application and try again later.
If despite your manipulations the situation remains unchanged, we invite you to contact your after-sales service.
This message can have multiple origins linked to your internet connexion:
Start installing the keyboard in your Somfy Protect application. When you arrive on the screen below:
The keys in the right column will flash and the installation will continue.
For safety reason, the keypad locks after 3 successive incorrect code attempts for 3 minutes.
To unlock it immediately, activate or deactivate your alarm using a badge or your app.
The purpose of this setting is to warn you when your Link is moved.
The thief, thinking to disable your surveillance system by damaging the Link, unknowingly triggers a self-protection alert. This has the effect of informing you that he has entered in your home.
Depending on the activation status of your Somfy Home Alarm, the behavior differs: System activated
The siren is immediate and sounds for 3 minutes. On the Somfy Protect application, the message appears in red on the home page. The owner receives an email, an SMS and a push. The community receives an email and a push. The event is registered in the activity stream.
System off or in night mode The siren emits a single “ding”, the owner receives a push and the event is registered in the activity stream.
My Link Advanced regularly loses connection with the GSM. In order to be able to stabilize it, we suggest that you:
If the situation persists, the Link Advanced is faced with a weak GSM network in your home, we advise you to switch your installation to Wi-Fi.
To do so, you must:
Note: The subscription can be terminated at any time free of charge.
Despite the execution of the security scenario, one of your Somfy io / RTS devices no longer reacts.
The equipment is on limit of the radio range. First, test the radio range via the Somfy Protect application from:
If the roller shutter does not react, we recommend that you first delete it and try a new pairing via the feature: Add equipment > Roller shutter.
The Link Advanced is equipped with a backup battery and batteries allowing it to last up to 14 days during a mains failure.
In order to save power, the scenarios are not operational during such an event. The priority then being to ensure the operation of safety equipment.
You pressed the prog button on your remote control, this had the effect of opening the motor of your roller shutter in configuration, don't worry, this situation is temporary, it can last up to 8 minutes.
If you need to shorten this delay, press the prog button on your remote again.
You are unable to associate a cover with your Link Advanced and encounter the following message: "Radio range problem".
If you encounter this message, your Link Advanced is too far from your IO / RTS equipment.
To successfully associate it, you must move the Link Advanced to bring it closer to your Somfy IO / RTS equipment that is too far away.
However, make sure that your Link Advanced remains in a central position so that it does not lose communication with its Somfy Protect equipment.
A. What happens if my Link Advanced no longer has access to the Wi-Fi network?
If your Wi-Fi is unavailable, Somfy Home Alarm Advanced remains functional locally. This means that your home remains protected and that the IntelliTAGs, the motion detectors will be able to trigger an alert and sound the sirens. Only control via the application is non-functional, as is the presence display. Your system can then be activated or deactivated via badges or keypad.
GSM backup network
During the first five years of your installation, subscription to the GSM emergency network is offered to you in the European Union zone. Thus, in the event of a break in your Wi-Fi, the GSM emergency network takes over (subject to network coverage), on the transmission of alerts.
You will thus be able to receive the following alerts (provided that the Link Advanced battery is connected):
B. What happens if my Link Advanced no longer has access to the GSM network?
If the GSM network is unavailable, Somfy Home Alarm Advanced remains functional locally. This means that your home remains protected and that IntelliTAGs, motion detectors will be able to trigger an alert and sound the sirens. Only control via the application is not functional.
Your system can then be activated or deactivated via badges or keypad.
In addition, due to the lack of communication with the Somfy Protect servers, the reception of alerts and the display of presence are not available.
1- DOWNLOAD THE QR-CODE
Go to the "Settings" menu, then select "Apple HomeKit" in your Somfy Protect application. Then press the product listed on this screen and the HomeKit association code will appear.
You can download the code and it will then be saved in your photo gallery. You can then print the HomeKit link code or display it on another screen in order to install your camera with HomeKit.
2- OPEN THE HOME APP
Please note that you must be connected to the wireless network you want to install your camera on.
You must also have an iOS version equal to or higher than version 11.3.
3- ADD AN ACCESSORY
If this is the first time you’ve installed HomeKit accessories at this location, click on “Add Accessory” at the bottom of the screen.
If you’ve already installed HomeKit accessories at this location, click on the top right of the screen, then on “Add an accessory” at the bottom of the next screen.
4- SCAN THE QR-CODE AND WAIT FOR THE ACCESSORY TO BE INSTALLED
The Somfy Indoor Camera is automatically detected and installed.
5- ADD OF THREE SERVICES
Three services, which you can rename, will be added to your HomeKit installation:
To control these features separately, you can choose to display them as separate tiles by clicking "Show as separate tiles" in the camera settings.
6- THE CAMERA IS NOW INSTALLED
If you remove the camera from the Somfy Protect app, the camera will disappear from the app and you will no longer be able to control it. You will then once more be able to install it using Somfy Protect.
Note: If the camera was also installed on the Home app, it will also be deleted in that app and all your settings will be lost.to work through this app and all your settings will remain unchanged.
You can control you alarm system threw the Somfy Protect widget.
Follow the link below to know how to install a widget on Androïd:
https://support.google.com/android/answer/9450271?hl=en
You will find the same functionnality of your Somfy protect app dashboard.
For Home Alarm, Home Alarm Advanced, Somfy One, One+ (with accessories):
For Somfy Indoor Camera, Somfy Outdoor Camera, Somfy One, One+ (without accessories):
What is done through the widget it automatically synchronized with your Somfy Protect app and vice versa.
The widget can't display the alarm statu. All action made threw the widget will be confirm with a notification push.
You can only pilot the selected site on your Somfy Protect app.
In some countries, the law prohibited the trigerring of a Siren for more than 3 minutes. That is why our systems stop to ring after 3 minutes.
Notice that you can choose if the siren should ring immediatly or after a pre-alarm period. You will find more information on the link below:
How to activate the instant alarm?
In case of confirmed alert:
You do not have to stop the siren yourself. Also, by letting the siren stop on its own, you keep your system armed.
In case of wrong alert:
You can of course immediately stop the siren by pressing the "OFF" button on the badge or app.
The installation of the Link Advanced does not succeed, you are blocked, because it seems already installed.
1. My Link is already associatet to my account but on another site.
You have to verify if the Link is not present on another site. From the home page of the Somfy Protect app click on the arrow at the top. You can select all sites linked to your account from this menu.
Delete the useless site to keep only the site with your Link, then continue your installation.
2. I have got several e-mail adress and I am not using the right one.
You are not connected to the right account on the Somfy Protect app and your are trying to install your equipments. The Link is already installed, that is why you encounter this message.
3. You encounter this message at your first installation.
Your Link Advanced is new and you try to install it but you encounter this message. Contact your after-sale service.
The installation of the Link Advanced does not succeed, you are blocked, because you encounter the message: "a problem prevents the installation of your Link Advanced. Contact your after-sale service.
The installation of the Link Advanced or Essential does not succeed, you are blocked, because you encounter the message: "the password is incorrect".
When you are asked for your Wi-Fi network password, be careful not to make any mistakes: it may, for example, contain lowercase and uppercase letters that have not been respected. It must be filled in identically.
The Link Advanced can be installed using GSM only in the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France (including French Guiana, Guadeloupe, Martinique, Mayotte, La Réunion, and Saint Martin), Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Romania, Slovakia, Slovenia, Spain, and Sweden.
If your country does not appear on the list, your Link Advanced must be installed using Wi-Fi.
If your Link Advanced is installed in GSM, and you want to complete your system with our range of indoor and outdoor cameras, you must have a Wi-Fi Internet connection.
All of our cameras are connected and can be controlled remotely.
To learn more about the Somfy Indoor Camera :
Somfy Indoor Camera
To learn more about the Somfy Outdoor Camera :
Somfy Outdoor Camera
System LED
The Link Advanced is using the battery :
The Link Advanced is using batteries :
This feature is compatible only with the Link Advanced. Moreover, it is accessible only if Somfy devices with IO/RTS technology have been paired (associated) with your Link Advanced.
To begin with, only non-smart home installations (TaHoma v2, Nina) can pair roller shutters through the Somfy Protect app. Only remotes that operate roller shutter motors locally can be paired with the Link Advanced.
The purpose of the Security Scenarios feature is to let you, the Somfy solutions user, define scenarios and match them to IO/RTS shutter equipment.
It is possible to set up 4 different types of scenarios, each related to an action on your Link Advanced:
This feature is compatible only with the Link Advanced.
Using the scenarios feature (What is a security scenario?), you can pair your Somfy equipment to your Link Advanced.
By using scenarios, you can automate actions on your Somfy Home Alarm Advanced security system, reducing the number of routine actions.
Once a security scenario is configured, a switch appears in front of it. To deactivate the scenario, simply move the switch to the OFF position; it will turn gray.
Turn it to the ON position to reactivate it.