What should I do if with my V®350 or V®500 Connect I encounter the error: "No internet connection"?

The installation of the video doorphone was unsuccessful, and you are blocked by the message: "No internet connection".

 

Check your box or router and make sure that the Wi-Fi is turned on. You can check this by using any Wi-Fi-enabled device already installed in your home.

 

If the Wi-Fi connection is still unreachable, contact your Internet service provider.

 

You can also change your Wi-Fi network by clicking on change Wi-Fi.