What should I do if with my V®350 or V®500 Connect I encounter the error: "this Wi-Fi network was not found"?

The installation of the video doorphone was unsuccessful, and you are blocked by the message: "This Wi-Fi network was not found".

1. POSITIONING THE CONNECTED VIDEO DOORPHONE

Make sure the video doorphone is positioned not too far from the Internet Box (or Wi-Fi router).

2. WI-FI CONNECTION

a. Make sure your phone is properly connected to the Wi-Fi from your box and that you are able to browse the Internet. If not, please restart your Internet Box.

b. The Link video doorphone does not support the following elements when connecting to Wi-Fi:

• The WPA-TKIP security setting (this setting is not supported by the Wi-Fi Alliance)
• The WPA-CCMP security setting (activated by default on some Freeboxes)
• 5 GHz Wi-Fi networks
• WPS activation

If you don't know how to set your WiFi router contact your internet provider.

c. Make sure the Wi-Fi channel used by the Internet Box is not overloaded

If there are many Wi-Fi networks around your home, the channel used by your Internet Box may be overloaded. You may need to change the Wi-Fi channel in the settings of your Internet Box (or Wi-Fi router). We recommend that you first change your Wi-Fi channel to automatic, if it is not currently set that way. If this doesn't fix the problem, we recommend checking the Wi-Fi environment. You can use a free channel analysis app or a software program.

d. Certain circumstances can also prevent the proper installation of the video doorphone:

• business networks
• closed ports on the Internet Box (or Wi-Fi router)