What should I do if with my V®350 or V®500 Connect I encounter the error: "Update failed"?

The installation of the video doorphone was unsuccessful, and you are blocked by the message: "Update failed".

Updating the connected video doorphone can take up to 15 minutes. This message is displayed when the process has taken longer than that. Before restarting the installation:

• make sure your connected video doorphone is not too far away from your Wi-Fi access point

At this point, there are two options:

• click on "try again"
• click on "quit"

Whichever option you choose, follow the instructions that appear on your screen.

1. Try again

I chose "try again" and am getting the error message, "There is a problem with updating your video doorphone".

If the retry process is not successful and you get the message, "There is a problem with updating your video doorphone".

You will need to manually uninstall the video doorphone. Here's how to do it:

• go to "my devices,"
• select the connected video doorphone
• then click "delete"

You can then restart the installation, following the above recommendations about the positioning of the connected video doorphone.

2. Quit

I chose "quit" and am getting the error message, "There is a problem with quitting the installation of your video doorphone."

If the retry process is not successful and you get the message, "There is a problem with quitting the installation of your connected video doorphone," you will need to manually uninstall the video doorphone, by doing the following:

• go to "my devices,"
• select the video doorphone
• then click "delete"

You can then restart the installation, following the above recommendations about the positioning of the connected video doorphone.